Central Station Monitoring

Live Agent Monitoring

The Leading Professional Monitoring Service Provider for Over 40 Years

When it comes to Live Agent Monitoring, we understand that one size doesn’t fit all. To acquire subscribers and keep them satisfied, you need live response solutions that exceed their needs. Affiliated’s industry-recognized training, support and flexible platforms will position you for success.

Quality Assurance

Affiliated has a dedicated quality assurance team. Our monitoring specialists receive scheduled evaluations combining KPI analytics, call post-mortems and coaching sessions to ensure you the highest quality of service.

Trained Monitoring Specialists Responding to the Most Demanding Protocols

When failure isn’t an option, and time is of the essence, HVAC, Commercial Builders, and other environmental solution providers turn to Affiliated. Monitor and maintain your facilities with 24/7 real-time offsite monitoring by partnering with Affiliated.

Live Agent Monitoring

Live Agent Monitoring goes hand in hand with our Stella platform of communication tools to create a seamless experience for your customers.

Depend on our Five Diamond-certified, professional monitoring specialists as an extension of your team. Our highly selective recruitment process is supported by months of classroom and situational awareness training.

Continuing education professionals and mentoring leaders constantly ensure that you, and more importantly, your customers are receiving award-winning service.

Partner Portal with Signal Stream^®

An engaging, personalized experience to manage your customer base. Affiliated’s intuitive interface eliminates friction in handling day-to-day activities. Track customer activity, monitor behavior and measure key indicators to ensure customer satisfaction.

Mobile Technician App

Make customer service as mobile as you are. Affiliated opens the door to your information instantly. Accessible from any smartphone or tablet, manage notification lists, system events, view activity and change account status in this easy to navigate tool.

Robust, Scalable Reporting API

Our Reporting API can automatically populate your systems with valuable metrics and details about the activity and behavior of your users. Information including utilization rates, types of alarms, customer requests and much more can be pushed into your CRM, supply chain and accounting systems.

Live Agent Monitoring

Live Agent Monitoring goes hand in hand with our Stella platform of communication tools to create a seamless experience for your customers.

Continuing education professionals and mentoring leaders constantly ensure that you, and more importantly, your customers are receiving award-winning service.

Stella Customer Engagement Platform

Make sure key team members are in the know with our customizable platform of automation tools that combines efficiency, customer experience and best practices.

Stella allows you to add Virtual Voice, machine learning technology, mobile messaging and end-

We Adopt and Monitor Any Existing Hardware

If it has a connected sensor, Affiliated will monitor it. We can accept environmental data in almost any format and over any communications network—IP, cellular, wireless and even dial-up connection. Our extensible API can consume any kind of environmental metrics including temperature, humidity, light level, barometric pressure and more.

Thanks JM

- Alarm Customer

To J.M.

You have been great since we opened your account back in. 2004

Thank You,

Cust 1

Thanks Jerry

- Alarm Customer

To J.M.

Appreciate the two service techs resolving a long standing problem. got cleared up!

Best regards,

Jean

Thanks J.M.

- Alarm Customer

To J.M.

Excellent service great staff

Best regards,

Matthew p.

Thanks J.M.

- Alarm Customer

To J.M.

Excellent service for over 30 years

Best regards,

Mr. & Mrs. Parr-

Thank Robbie

- Alarm Customer

To J&M

Robbie was wonderful. Very nice and explained the problems and foxed them.

Best regards,

M3 Collision.

Thank for for great service

- Alarm Customer

To J&M

Thank you for your service, These past few years.I do owe you for your time spent.

Best regards,

Janet Kirt.

Awesome work from the guys

- Alarm Customer

To Jerry

I just wanted to take a moment to formally recognize Rich from your organization. From the beginning of our project Rich was a pleasure to work with at all levels. He assisted us with many questions and concerns, and provided wonderful guidance. His extensive knowledge allowed us to come up with the perfect setup for our cameras, alarm, fire alarms, and audio needs. I can’t thank him enough for his patience throughout the entire process.

Thank you,

Michael M.

Totally worth it!

- Alarm Customer

To J.M. Security

Excellent service! Excellent on response time with central station!
Excellent on operators professionalism & courtesy!

Mr. & Mrs. M.

Central Station Monitoring

Live Agent Monitoring

Thanks JM

Thanks Jerry

Thanks J.M.

Thanks J.M.

Thank Robbie

Thank for for great service

Awesome work from the guys

Totally worth it!

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