FAQ
Below are Frequently Asked Questions about the security alarm protection systems and surveillance monitoring services that we provide:
What brand of the alarm security equipment will JM Security Security Systems install in my home?
J.M. Security Security Systems installs Honeywell alarm security equipment in your home. Honeywell is the most recognized and trusted name in safety and security systems. Residents continue to rely on Honeywell for their home protection.
What happens to my security alarm system during a power failure?
Continuous power supply cannot be taken for granted. With every security alarm system we install, we include a backup power supply that will keep your alarm system running during those temporary blackouts. Your home will stay protected.
How difficult is it to operate the alarm security system?
The Honeywell, Ademco and First Alert system are user-friendly alarm security system. Senior adults and youth who have never used a security protection system before have had no problems using the security systems.
Should I have J.M. Security Security Systems wire my home during construction?
Yes! By having your home wired during its construction phase, you will save money on additional wiring charges and be assured that every wire will be concealed within the walls of your home.
Can J.M. Security Security Systems monitor my home for fire safety?
Yes, we highly recommend our central surveillance monitoring services for fire safety alarm systems throughout your home.
How soon will I have my security alarm system installed?
You will have your new J.M. Security Security alarm system installed within a few days. However, in situations of emergency, we install our security alarm systems on the same day that we were notified of the emergency. Each case depends on our schedule.
How do your alarm service technicians install the alarm security systems?
In most homes and businesses, our alarm service technicians do the wiring in the attic space and inside the walls so there is no exposed wire that reveals your alarm security system.
Can JM Security Security Systems install a security alarm system in my office/business?
Yes! In fact, we have business customers in almost every type of business. We provide security systems in all categories. Be it basic security alarm systems, security surveillance cameras, fire alarm systems and access control systems for businesses. We are authorized dealers for Honeywell’s First Alert line of top security alarm systems and products.
Does J.M. Security Security Systems employ sub-contractors to install alarm systems?
No! We use only our own trained alarm service technicians to install alarm systems. They can be recognized by our trademark uniforms and Service vehicles. Many of our staff have been with us for many years.
What if I am unhappy with my alarm system or the service?
J.M. Security Security Systems takes customer feedback seriously. Yes, we give you, in writing, a guarantee. In case you are unhappy with your newly installed security alarm system, you may contact us and we’ll follow-up.
What if I need service after you install the system?
Feel free to call our office any time 24 hours a day 7 days a week. We make sure your calls are attended immediately, all the time. Just call us; we are always ready to clear your doubts.
What about false alarms?
It is not unusual to accidentally sound your alarm, resulting in a false alarm. However, J.M. Security Security Monitoring Service always verifies the integrity of the sounded alarm before dispatching the concerned authorities.
What happens when my alarm system sounds?
- When your alarm system sounds – a signal is instantly transmitted to the central station. Central station monitoring team will then know which area of your premises has been violated.
- Central station verifies the alarm – Central Station calls your residence to verify if the alarm was accidentally tripped. We have your password on file so that you can identify yourself in the event of a false alarm.
- Central station dispatches the concerned authorities – If there is no answer at the premises or the person who answers the phone does not know the password our central station monitoring team will then dispatch the concerned authorities. (Police, Fire Service, or Medical)
- Central station will call the emergency responders – After the authorities have been dispatched, we then contact people listed on your “emergency call list” and inform them of the alarm.
- Central station will call the emergency responders – After the authorities have been dispatched, we then contact people listed on your “emergency call list” and inform them of the alarm.
Can you use the security alarm system that I already have in my home or business?
In some cases, yes! We can use the existing security alarm system which is installed in your premises, provided the alarm system is compatible.
Can you warranty the alarm security system that I already have?
Yes, in some cases we can warranty your existing alarm security system.
How long has JM Security Security Systems been in business?
J.M. Security Security Systems has been providing installation and servicing of security alarm protection systems, fire safety alarm systems and surveillance monitoring equipment apart from being authorized dealers in monitored and electronic home, business and commercial security alarm protection systems, since 1982.
Our management staff has over 150 combined years experience in the security alarm industry. We are based out of Toms River, New Jersey and provide home alarm safety systems and security protection services throughout surrounding areas.
What is the difference between a wired security alarm system and a wireless security alarm system?
It is extremely important to wrap any exposed hosebib or pipe with insulation or old towels with duct tape or rubber bands. Open your closet doors to allow warm air to circulate. You can also let an outside faucet drip slightly to keep the water circulating to prevent any freezing of the pipes.
Will there be any "high pressure" sales pitch if I invite a JM Security Security Systems consultant to my home for a free security evaluation?
No! Our Sale Specialist is not commission based and has no quotas. Consultants are trained to survey the premises for safety and security protection, not to pressure you into buying our security alarm systems.
How do I know that the technician that works in my home is trustworthy?
All our alarm service technicians, sales staff and customer support representatives are trained to serve you better. We are fortunate and proud to have a talented and trustworthy workforce such as we have now. We are bonded and hold many licenses, we maintain a drug free work place, and our staff has been with us for a long time, so you can expect quality individuals to work with.