Live Agent Monitoring
The Leading Professional Monitoring Service Provider for Over 40 Years
Affiliated has a dedicated quality assurance team. Our monitoring specialists receive scheduled evaluations combining KPI analytics, call post-mortems and coaching sessions to ensure you the highest quality of service.
Trained Monitoring Specialists Responding to the Most Demanding Protocols
Live Agent Monitoring goes hand in hand with our Stella platform of communication tools to create a seamless experience for your customers.
Depend on our Five Diamond-certified, professional monitoring specialists as an extension of your team. Our highly selective recruitment process is supported by months of classroom and situational awareness training.
Continuing education professionals and mentoring leaders constantly ensure that you, and more importantly, your customers are receiving award-winning service.

An engaging, personalized experience to manage your customer base. Affiliated’s intuitive interface eliminates friction in handling day-to-day activities. Track customer activity, monitor behavior and measure key indicators to ensure customer satisfaction.

Make customer service as mobile as you are. Affiliated opens the door to your information instantly. Accessible from any smartphone or tablet, manage notification lists, system events, view activity and change account status in this easy to navigate tool.

Our Reporting API can automatically populate your systems with valuable metrics and details about the activity and behavior of your users. Information including utilization rates, types of alarms, customer requests and much more can be pushed into your CRM, supply chain and accounting systems.

Live Agent Monitoring goes hand in hand with our Stella platform of communication tools to create a seamless experience for your customers.
Depend on our Five Diamond-certified, professional monitoring specialists as an extension of your team. Our highly selective recruitment process is supported by months of classroom and situational awareness training.
Continuing education professionals and mentoring leaders constantly ensure that you, and more importantly, your customers are receiving award-winning service.
Make sure key team members are in the know with our customizable platform of automation tools that combines efficiency, customer experience and best practices.
Stella allows you to add Virtual Voice, machine learning technology, mobile messaging and end-
If it has a connected sensor, Affiliated will monitor it. We can accept environmental data in almost any format and over any communications network—IP, cellular, wireless and even dial-up connection. Our extensible API can consume any kind of environmental metrics including temperature, humidity, light level, barometric pressure and more.

Thanks JM
- Alarm CustomerTo J.M.
You have been great since we opened your account back in. 2004
Thank You,
Cust 1

Thanks Jerry
- Alarm CustomerTo J.M.
Appreciate the two service techs resolving a long standing problem. got cleared up!
Best regards,
Jean


Thanks J.M.
- Alarm CustomerTo J.M.
Excellent service for over 30 years
Best regards,
Mr. & Mrs. Parr-

Thank Robbie
- Alarm CustomerTo J&M
Robbie was wonderful. Very nice and explained the problems and foxed them.
Best regards,
M3 Collision.

Thank for for great service
- Alarm CustomerTo J&M
Thank you for your service, These past few years.I do owe you for your time spent.
Best regards,
Janet Kirt.

Awesome work from the guys
- Alarm CustomerTo Jerry
I just wanted to take a moment to formally recognize Rich from your organization. From the beginning of our project Rich was a pleasure to work with at all levels. He assisted us with many questions and concerns, and provided wonderful guidance. His extensive knowledge allowed us to come up with the perfect setup for our cameras, alarm, fire alarms, and audio needs. I can’t thank him enough for his patience throughout the entire process.
Thank you,
Michael M.

Totally worth it!
- Alarm CustomerTo J.M. Security
Excellent service! Excellent on response time with central station!
Excellent on operators professionalism & courtesy!
Mr. & Mrs. M.